We offer Standard Shipping & Express Shipping via various courier services. You can choose your preferred option during
checkout.

Shipping costs vary based on the destination and the chosen shipping method.
You can view the estimated shipping cost during checkout before placing your
order.

Shipping times vary depending on your location and the chosen shipping
method. You can find estimated delivery windows for each option on our
website during checkout.

Yes, we ship worldwide. Please note that international orders may be subject
to customs duties and taxes, which are the responsibility of the recipient.

If your order arrives damaged, please contact us immediately at [Your Email
Address or Phone Number] with photos of the damaged item and packaging.
We will assist you with the return and replacement process.

We accept [List accepted payment methods, e.g., Credit Cards (Visa,
Mastercard, Amex), Debit Cards, PayPal, UPI, Net Banking].

Yes, we use industry-standard security measures, including SSL encryption, to
protect your personal and financial information during the checkout process.

You may be able to cancel or modify your order within a certain timeframe.
Please contact us immediately at [Your Email Address or Phone Number] if
you need to make any changes.

Yes, you can track your order using the tracking number provided in your
shipment confirmation email.

Yes, our moissanite diamonds are authentic and passes all the diamond tester.

Please refer to our [Link to your Returns & Exchanges Policy] for detailed
information on our return and exchange policies.

Yes, we offer comprehensive customization options for all our products. Visit
our [Link to your Customization Page] to learn more about personalizing your
chosen piece.

You can customize various aspects, including metal type, gemstone selection,
engravings, size adjustments, and even modifications to existing designs.
Please see our [Link to your Customization Page] for specific details and
examples.

To begin your customization journey, please visit our [Link to your
Customization Inquiry Form] or contact our customization team directly at
[Your Customization Email Address] or [Your Customization Phone
Number]. We'll be happy to discuss your ideas.

Yes, customization costs will vary depending on the complexity of the request,
the materials used, and the time involved. We will provide you with a detailed
quote after discussing your customization requirements.

Yes, we offer a Reselling Program for your authentic Kosvimo jewelry and
accessories. This allows you to sell your pre-owned pieces back to us under
certain conditions.

Our Reselling Program involves submitting an inquiry with details about your
item, our team assessing its eligibility and condition, and providing you with
an offer. If accepted, you ship the item to us, and upon verification, we
process your payment. Please refer to our [Link to your Resale Policy] for a
detailed explanation of the process and eligibility criteria.

Generally, authentic Kosvimo products in good, resalable condition are
eligible. However, specific criteria and potential exclusions apply. Please
review our [Link to your Resale Policy] for complete details.

The resale value is determined based on factors such as the item's model,
materials, condition, original purchase date (if known), and current market
demand. Our team will provide a fair and transparent valuation.

We are based in Surat, Gujarat, India.

[Describe your unique selling proposition, e.g., "Our jewelry is master
handcrafted by skilled artisans using ethically sourced materials."]

You can contact us via email at [Your Email Address], by phone at [Your
Phone Number], or through our contact form on our website.

[Answer Yes or No] If yes, please provide the address and contact
information.