Refund policy

Our Commitment to Your Satisfaction

At Kosvimo, we want you to love your purchase. If for any reason you’re not completely satisfied, we offer a hassle-free return and refund process outlined below.

1. Eligibility for Returns and Exchanges

  • Timeframe: You may request a return or exchange within 30 days from the date you received your order.
  • Condition of Items: To be eligible for a return or exchange, the item(s) must be:
    • In their original, unworn, and unused condition.
    • Free from any damage, scratches, alterations, or signs of wear.
    • Returned with all original packaging, including boxes, tags, certificates, and any accompanying accessories.
  • Exclusions: The following items may not be eligible for return or exchange unless they are faulty or damaged upon arrival:
    • Personalized or custom-made products cannot be returned.
    • Adding or removing stones, revising stone sizes, colors, types, or stone setting types.
    • Products damaged due to improper use, neglect, or accidents after delivery.
    • Products returned beyond the 30 days refund eligibility period.

2. How to Initiate a Return or Exchange

  • Contact Us: To initiate a return or exchange, please contact our customer support team within the specified timeframe by:
    • Emailing us at support@kosvimo.com
    • Through the "Contact Us" form on our Website
  • Provide Information: Please provide the following information when contacting us:
    • Your order number
    • The item(s) you wish to return or exchange
    • The reason for the return or exchange (be specific if the item is faulty or damaged)
    • If requesting an exchange, please specify the new item you would like (including product name, color, size, etc., if applicable and available).
  • Return Authorization: Our customer support team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions on how to return the item(s).

3. Return Shipping

  • Responsibility: Unless the item(s) are faulty or damaged upon arrival, you will be responsible for the cost of return shipping.
  • Shipping Method: We recommend using a trackable and insured shipping method for your return, as we are not responsible for items lost or damaged during return shipping.
  • Packaging: Please ensure the item(s) are securely packaged to prevent damage during transit.

4. Inspection and Processing of Returns

  • Inspection: Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in Section 1.
  • Processing:
    • Returns for Refund: If your return is approved, we will process your refund within 7 - 10 business days after receiving and inspecting the returned item(s). The refund will be issued to the original payment method used for the purchase.
    • Exchanges: If your exchange is approved and the requested exchange item is in stock, we will ship the new item to you within 5 - 7 business days after receiving and inspecting the returned item(s).

5. Refunds

  • Refund Amount: The refund amount will be the original purchase price of the returned item(s), excluding any original shipping charges (unless the item was faulty or the error was on our part).
  • Payment Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Please allow 7-10 business days for the refund to be processed by us.

6. Damaged or Faulty Items

  • Notification: If you receive a damaged or faulty item, please contact us immediately upon receipt within 24 hours with clear photos or videos of the damage or defect.

7. Cancellations

  • Standard Orders: If you wish to cancel a standard order, please contact our customer service team as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund.
  • Custom Orders: Custom-made orders can be cancelled within 24 hours of placing the order. After this period, cancellations are not possible due to the personalized nature of these items.
  • Cancellation Request: To request a cancellation, please contact us as soon as possible. We will make reasonable efforts to accommodate your request.

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Kosvimo

Address: 8 The Green, Suite A, Dover, Delaware 19901, Kent County, Delaware, United States

Email: support@kosvimo.com