Kosvimo - Resale Policy
Thank you for your interest in the Kosvimo Resale Program. This policy outlines the terms and conditions under which you can sell your authentic Kosvimo jewelry and accessories back to us. By participating in this program, you agree to adhere to the guidelines outlined below.
1. Eligibility of Items:
Not all our products are eligible for resale through our program. The following criteria generally apply:
- Authenticity: Only genuine Kosvimo products purchased directly from our official website (www.kosvimo.com) are eligible. We reserve the right to authenticate all submitted items. Counterfeit or non-Kosvimo items will not be accepted and will not be returned.
- Condition: Items must be in good, resalable condition. This typically means:
- No significant damage, such as deep scratches, missing stones, or structural issues.
- All original components are present (e.g., clasps, links, earring backs).
- The item has been reasonably cared for.
- We reserve the sole right to determine if an item meets our condition standards. Items requiring significant repair or refurbishment may not be eligible or may receive a revised offer.
- Proof of Purchase (Preferred): While not always mandatory, providing the original proof of purchase (order confirmation, receipt) will expedite the process and may influence the valuation.
- Specific Product Exclusions: Certain product categories or individual items may be excluded from the Resale Program at our discretion. These exclusions may be based on factors such as limited editions, heavily personalized items, or items with significant wear and tear. Any such exclusions will be communicated to you during the inquiry process.
2. The Resale Process:
- Inquiry Submission: To initiate a resale, you must submit a formal inquiry through our designated online form [Link to your Resale Inquiry Form].
Please provide the following information:
- Your full name and contact details.
- Detailed information about the item(s) you wish to resell, including the product name (if known), approximate purchase date, and a thorough description of the current condition, including any imperfections.
- Clear and well-lit photographs of the item(s) from various angles.
- A video that shows all the parts of the product
- A copy of the original proof of purchase, if available.
- Assessment and Initial Valuation: Our expert team will review your submission, including the photographs, videos and description. Based on this initial assessment, we will provide you with a preliminary valuation range, if the item appears to meet our eligibility criteria. This is an estimate and the final offer may differ after physical inspection.
- Shipping Instructions: If you wish to proceed after receiving the preliminary valuation, we will provide you with detailed instructions on how to securely package and ship your item(s) to our designated facility. You will be responsible for the cost of shipping and ensuring the item is adequately insured during transit. We recommend using a reputable courier service with tracking and signature confirmation.
- Physical Inspection and Final Offer: Upon receiving your item(s), our expert team will conduct a thorough physical inspection to verify authenticity and assess the condition against your description and photographs. Based on this inspection, we will issue a final, non-negotiable offer for your item(s).
- Acceptance or Rejection of Offer: You will have 7 business days to accept or reject our final offer.
- Acceptance: If you accept our offer, we will process your payment within 10 business days. Please ensure you provide accurate payment details.
- Rejection: If you reject our offer, we will arrange for the return of your item(s) to the shipping address you provided. You will be responsible for the cost of return shipping and insurance.
- Ownership Transfer: Upon acceptance of our offer and receipt of payment by you, ownership of the resold item(s) will be transferred to Kosvimo.
3. Valuation:
The valuation of your resold item(s) will be determined by Kosvimo based on several factors, including but not limited to:
- The original retail price of the item.
- The current market demand for the specific model.
- The age and rarity of the item.
- The condition of the item, as assessed by our experts.
- The presence of original packaging and documentation.
Our valuation is final and non-negotiable.
4. Payment:
Upon acceptance of our final offer and successful verification of the received item(s), payment will be processed in 10 business days after verification.
5. Shipping and Insurance:
- Shipping to Us: You are responsible for the cost of shipping your item(s) to our facility. We recommend using a secure shipping method with tracking and insurance for the full value of the item. Kosvimo is not responsible for any loss or damage that occurs during shipping to us.
- Return Shipping (if offer rejected): If you reject our final offer, you will be responsible for the cost of return shipping and insurance. We will arrange for the shipment once the return shipping fee has been processed.
6. Authenticity Verification:
All items submitted for resale will undergo a thorough authenticity verification process by our expert team. If an item is determined to be counterfeit or not an authentic Kosvimo product, it will not be accepted and will not be returned to you.
7. Modifications to the Resale Policy:
We reserves the right to modify, suspend, or terminate the Resale Program or this Resale Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
8. Contact Us:
If you have any questions regarding our Resale Policy or the Resale Program, please do not hesitate to contact us at:
- Email: [Your Email Address]
By participating in the Kosvimo Resale Program, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions outlined in this Resale Policy.
